I get really excited whenever a new software service catches my attention.

There are so many exciting things happening.  Everyday the Internet solves a problem for me.

The downside is this means at least every week, and sometimes more often, I find myself using a new piece of software.

Invariably it's free - that's the new model - but there is a hidden cost.   Learning the quirks of new software takes time, and this is this fundamental problem for anybody offering software for free.

If it isn't Free, isn't easy to understand, and doesn't provide immediate benefit with those functions which are obvious, we give up on it.

Personally I understand this all too well.  With Front Office Box we go to extraordinary lengths to figure what users might want to do at any place in the app and make it obvious, right there.

We don't do a perfect job - not sure anybody can :-(

But we do a better job than most of the stuff I try out.

There's always stuff I end up having to find my way through - and that's a pain in the arse.

Experience of struggling to find the best of somebody else's software has taught me a valuable lesson.  We need to work even harder, not adding features to match somebody else's marketing BS but making it easy to understand what happens where, and what it's worth.